Refund policy

You have 14 days from the day your order is delivered to return any club for a refund, and you do not need to give a reason. A prepaid return label is in the parcel, so there is nothing to request and nothing to pay for return postage. Pack the club as it arrived, attach the label and book a collection with Planzer. We check the club against its listing when it arrives and refund the price to your original payment method within three working days.

A pre-owned club must come back in the condition it was sold in, as shown in the listing photos. If a club returns with new damage, we photograph it, email you the reason and the amount we propose to deduct, and refund the balance. A new club must come back unused with its wrapping and packaging intact. The original delivery charge is refunded when the return is the result of our mistake. A club with a fault is covered by the warranty rather than this policy, and is not limited to 14 days.

The full policy, with step-by-step instructions and answers to common questions, is at Returns. The warranty is explained at Warranty.