Returns

You have 14 days from the day your order is delivered to return any club for a refund, and you do not need to give a reason. A return label will be provided in your parcel. Pack the club as it arrived, attach the return label, then arrange a collection with Planzer using the instructions on the return information sheet. We refund you once it is back with us and checked. The return postage is on us.

Pre-owned clubs. Take the club to the range, play a round, and send it back if it is not right for you. We ask only that it comes back as it left us. Any new damage is assessed against our listing photos and deducted from your refund, and we tell you why before we refund.

New clubs. A small number of the clubs we sell are new. You are welcome to open the box and look at the club, but any protective wrapping, shaft film and packaging must remain intact and the club must not be hit. Return it within 14 days in that state and we refund you in full. Once a new club has been played, or its wrapping removed, it is no longer new and we cannot take it back. If you would like to try before you commit, choose one of our pre-owned clubs.

A club must come back in the condition it was sold in, as shown in the listing photos and described by its grade.

With a pre-owned club you are welcome to hit it, and we understand that a few careful swings leave no trace. What we cannot accept is new damage. If a club comes back with sky marks, dents, a chipped face, a scratched sole or a bent shaft that were not there when we sent it, we deduct an amount that reflects the loss in value and tell you exactly why before the rest is refunded.

A new club is held to the standard it was sold at. It must come back unhit, with its wrapping, film and packaging intact. A new club that has been played cannot be returned.

Deductions are rare and never a surprise. If a returned club shows new damage, we photograph it, compare it with our own listing photos, and email you the reason and the amount before the refund goes through. The deduction reflects what the damage does to the club’s grade and resale value, nothing more. A club that comes back as it left us is refunded in full.

Every club we sell is a one-off, so there is no formal exchange. If you would like a different club, return the first one and order the second whenever you are ready. If the club you want is in stock now, order it straight away so it is not sold to someone else while yours is in the post.

If a club arrives with a fault we missed, or develops one later, the warranty applies rather than this returns policy, and you are not limited to 14 days.